Support Contacts

Phone Support

  • USA & Canada: 1-888-342-0461
  • United Kingdom: 0800 069 8055
  • Netherlands: 0800 022 2832
  • International: 1-408-684-4958

Our Partners

Our Commitment

Our commitment is to deliver a customer experience that is real-time, proactive and personal. Our team is here 24/7 to not only quickly respond to your needs, but anticipate problems using our cloud monitoring tools.

Farzad Haghighi

Vice President of Global Customer Support

Definition of Service
Pavilion Care
Pavilion Care+
Technical Support Access
Big Fixes and SW Updates
Support Managed HW & Minor SW Upgrades
Call Home Functionality
Mobile/SaaS-Bsed Proactive Monitoring
On-Site FRU Delivery
Next Business Day (NBD)
4 Hours
On-Site FRU Break/Fix Replacement Service
Service Level Objective (SLO)
Targeted Response Time
Sev-1 (System issue, FRU failure, Perf Issue)
1 Hour (Bus hours)
Sev-2 (Functionality Issue, Error, Problem)
2 Hours (Bus hours)
Sev-3 (Documentation, Usability)
3 Hours (Bus hours)
Sev-4 (General Questions)
4 Hours (Bus hours)
Media No Return Service**
Media No Return
NVMe Media Drive
Certificate of Destruction Service Required
FRU No Return Service**
FRU No Return
NVMe Media Drive, PCIe-Fabric, Management Cloud and IO Line-Card
Certificate of Destruction Service Required
FRU Components (Power Supply, Fan Tray, Drive-Cage)
No Certificate of Destruction Service Required
**No Return Service Sold Separately

Better Decision Faster.

The ability to ingest, analyze and make decisions quickly on vast amounts of data is the lifeblood of today’s organizations. Whether driven by regulatory requirements, gaining competitive advantages or increasing operational efficiency, you need speed and accuracy to be a game-changer. At Pavilion, we empower our customers to make better decisions, faster.